Home > For Renters > Frequently Asked Questions
General
- If a property manager lives on site, what services can I ask them for?
- I lost my copy of the House Rules. Where can I get another copy?
- Can I install cable or satellite TV at the property?
- Can I install extra telephone lines?
- Can I get a pet after move-in?
Maintenance
- How do I report a maintenance item?
- What is considered an emergency?
- Can I be charged for maintenance at the proper?
Rent
- When is rent due? Is there a grace period?
- I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?
- I am an excellent resident and take good care of the home. Can you waive my late charges?
- My rent check bounced. What are the consequences?
Move-Out
- When and how should I give my notice to vacate?
- Can I rent a steam cleaner and clean the carpets myself when I move out?
- My plans to move out have been delayed, can I extend my stay?
- What are my responsibilities if my company transfers me before the end of the lease?
- Can I sub-lease the property?
- What happens if my roommate moves out before the end of the lease?
- What happens to the disposition of a roommate's security deposit after move-out?
- What is the procedure if I want to move from one CWP managed unit to another?
- Can I transfer to another vacant unit within my building?
For more details, download “Move-Out Procedures”
General
If a property manager lives on site, what services can I ask them for?
If you have an on-site manager, please direct all of your questions and maintenance requests to them. However, if there is an emergency and you are not able to get a hold of your manager, please call the CWP office.
I lost my copy of the House Rules. Where can I get another copy?
Please go to the Documents Download page for an electronic copy.
Can I install cable or satellite TV at the property?
Generally yes. However, you MUST first obtain written permission from CWP. At some units you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the area. Any cost of installation is an expense to the resident. Any damages to the property caused by any installation will be the responsibility of the tenant. Satellite dishes may NOT be installed on the roof.
Can I install extra telephone lines?
Generally yes. However, you must also obtain written permission from CWP to do this. All costs of installing extra phone lines are the responsibility of the resident as well as any damages caused by the installation.
Can I get a pet after move-in?
Not usually. For more information, please refer to your rental agreement or contact CWP.
Maintenance
How do I report a maintenance item?
All routine maintenance requests must be submitted in writing to either the on-site manager or CWP office. Fill out our online form or download pdf form. To report emergency maintenance needs after business hours, call (510) 352-6310 x3 and leave a detailed message. For police or fire emergencies, please dial 911 before calling CWP.
What is considered an emergency?
The following are examples of maintenance emergencies: the main sewer line is backed up, a pipe broke and water has leaked into the home or, there was a break-in and after calling local authorities you have an unsecured entrance to the home. Again, after hours, call (510) 352-6310 and press 3, leave your name, address, telephone number and a detailed message with the nature of your emergency.
Can I be charged for maintenance at the property?
Yes, if resident damage or neglect causes the maintenance problem, you will be charged for it. Also, you can be billed for a service call if you miss an appointment with one of our maintenance contractors.
Rent
When is rent due? Is there a grace period?
Rent is due on the first of every month. There is a grace period until 5:00 pm on the 3rd. Beyond this, there is a $50 late rent fee and $25 service fee. If the 3rd falls on a Sunday or holiday, rent is due on the next business day.
I have always paid my rent on time. Why did I receive a 3-day notice when the rent was only 6 days late?
The rent is due on the first of the month and late on the third. If the rent is not posted in our office by the third, we serve a 3-day notice.
I am an excellent resident and take good care of the home. Can you waive my late charges?
Unfortunately, CWP does not waive late charges. Fair Housing laws require that we treat all our residents equally and CWP can not decide if one resident is more deserving than another of paying late charges. We enforce late charges across the board.
My rent check bounced. What are the consequences?
There is a $25 returned check fee, plus a $50 late rent fee and $25 service fee. After one returned check, all future rent will be required to be paid via money order or cashiers check.
Move-Out
When and how should I give my notice to vacate?
It is important to refer to your lease for the specific terms and conditions in your own residential agreement. A written 30-day notice is required.
My plans to move out have been delayed, can I extend my stay?
A new 30-day notice must be submitted in writing for Management approval. Management will then notify you if your request has been approved.
Can I rent a steam cleaner and clean the carpets myself when I move out?
No. Your rental agreement provides that all carpets must be professionally cleaned using a company approved by CWP. Receipt MUST be provided upon move out.
What are my responsibilities if my company transfers me before the end of the lease?
Any marketing expenses or loss of rent income between vacancies will be the resident's responsibility. Most leases are for a set period of time. If you are transferred, ask your company what assistance they will provide if you need to "break a lease".
Can I sublease the property?
The lease agreement clearly states that the resident shall not sublet any portion of the property or assign the agreement without written consent from CWP.
What happens if my roommate moves out before the end of the lease?
If your roommate moves out, a written notice needs to be submitted to CWP. Remember that tenants are jointly and severally liable to ensure that the rent is paid. CWP must approve all occupants. (It is not the responsibility of CWP to arbitrate or mediate problems with multiple tenant situations.)
What happens to the disposition of a roommate's security deposit after move-out?
Security deposits are collected as "security" for the property. Reimbursements to departed roommates are handled by the remaining tenants. No portion of the security deposit will be refunded by CWP.
Can I transfer to another vacant unit within my building?
Unfortunately, due the to cost involved, lateral transfers are not allowed. However, you can move to a larger or smaller unit.
What is the procedure if I want to move from one CWP managed unit to another?
Submit your written 30 day for your current residence. View and submit an application for the property of interest. Once approved the security deposit must be remitted via cashiers check or money order within 24 hours and occupancy must be with two-weeks and a full first months rent must be paid via cashiers check or money order.
